Privacy Policy

This Privacy Policy explains the practices of Obvious Choice Pty Ltd ("Forget Me Not," "we," "our," or "us") regarding the collection, use, and protection of personal information obtained through your use of the online, web-based applications, and platform licensed as Forget Me Not (collectively, the "Services"). This Privacy Policy applies to Forget Me Not’s online learning platform, including the associated Forget Me Not mobile and web applications (collectively, the “Platform”), and other interactions (e.g., customer service inquiries, support requests, training, etc.) you may have with Forget Me Not.By accessing and using our Services and Platform, you consent to and accept the terms outlined in this privacy policy. Periodically, we may update this policy in accordance with applicable laws, regulations, or changes to our services. When such changes occur, we will update the Privacy Policy link on our platform. Your continued use of our Services and Website post any updates signifies your acceptance of the revised terms. Before proceeding with our Services, ensure you have read and understood this policy.

Information We Collect and Receive

At Forget Me Not, we respect your privacy and are committed to protecting your personal information. We collect and process your information for specific purposes and upon lawful grounds, always ensuring transparency, fairness, and respect for your rights.Forget Me Not may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways and in different capacities. For all personal information included in Customer Data, we will be the responsible “data processor,” the party that carries out activities on behalf of the “data controller,” the party who controls the means and purposes of the processing of personal information. When we collect Other Information from you, we will be the data controller.

Information we get from your employer.

We may receive information or data (collectively, “Customer Data”) from your employer or organisation (our client), who will have a contractual relationship with Forget Me Not to provide learning to you (its employees or members).

Sensitive Information:

We do not knowingly collect, use, or require any sensitive personal information. We urge our Registered Users not to provide any sensitive information, such as racial origin, political beliefs, religious beliefs, criminal convictions, etc. If we discover any such information, we reserve the right to remove it immediately.

Registered Users:

A "Registered User" refers to:
1. An individual licensed to use our Services.
2. An individual identified by a company licensed to use the Services.
When using our Services, Forget Me Not collects and stores the Registered User’s name and email address. This information helps in identification during login and in sending application notifications when required.
Registered Users can optionally create a profile, which might include a profile picture and/or a bio. Though this is optional, users can view or amend this information at any time under the Account section.
Additionally, Registered Users might enrol in one or more learning series. As part of this enrolment, users will answer questions over time and access content. Forget Me Not stores these responses and activities to inform future question delivery and content presentations.

We also collect information in the following ways:

Information you give us.

We collect information about you and your employer/company as you register for an account with us, create or modify your profile, use, access or interact with our services or websites (including but not limited to when you upload, download, collaborate on or share content, including photos and videos). Such content includes any personal information or other sensitive information that you choose to include.
For example, when you sign up for an account with us, we may ask you to supply us with certain personally identifiable information, including but not limited to first name, last name and email address. We may present your name or email address to other users in your organisation, or otherwise associated with your account in order to assist in communication, sharing or recommendations.
You may also choose to sign up on our website to receive more information about our products and services.

Information we get from your use of our services.

As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use the Service and record it in log files. This information includes:
· Device information: We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information, which, for some users may include a phone number). We may associate your device identifiers or phone number with your account.
· Log Information: When you use our services or view content on our services, we may automatically collect and store certain information in server logs.
This may include: details of how you used our service, such as search queries; your Internet Protocol (IP) address; browser type and settings;
the date and time the service was used; information about browser configuration, plugins, crashes, system activity and hardware settings; language preferences; and cookie data that may uniquely identify your browser or your account.
· Unique application numbers: Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
· Local storage: We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
· Cookies and anonymous identifiers: We use various technologies to collect and store information when you visit our services, and this may include sending one or more cookies or anonymous identifiers to your device. This way we can customise delivery of information specific to your interests without compromising privacy. For example, cookies may be used to personalise your experience with us.

Beacons:

We may employ web beacons in our emails to monitor the status of email deliveries to Registered Users. This includes information on whether an email was bounced, delivered, opened, etc. This data aids in delivery troubleshooting, reporting, and gathering statistical analysis related to our Services.

What Do We Do With Your Information?

Forget Me Not values the trust of its users, and we're committed to transparently managing and protecting your data. Here's a comprehensive breakdown of how we handle the information we collect:
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· To provide, update, maintain and protect our Platform, Services and business: We use your data to provide, maintain, protect, and improve our services, develop new ones, and safeguard both Forget Me Not and our users.
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· Communication: We'll reach out with relevant information, address queries, manage accounts, deliver support, notify you of any changes or improvements, and share any rewards you've earned.
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· Legal & Compliance: We enforce our Privacy Policy, terms of service, and comply with applicable laws. We might disclose personal information to enforcement bodies for lawful purposes such as criminal investigations or legal proceedings. Additionally, we'll use your information to prevent fraudulent transactions and unauthorized access.
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· Research & Analysis: Aggregated, anonymized data can be offered to third parties for research, marketing, analytics, and other purposes. This means your individual data is not identifiable in these datasets.
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· Feedback & Development: Occasionally, we may conduct surveys and questionnaires to better our platform. Participation is optional, and participants remain anonymous unless stated otherwise.
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· Promotion & Marketing: Your data aids in promoting our services, tailoring content, monitoring and analysing trends, and launching targeted advertising campaigns. We may occasionally send promotional communications or other news about Forget Me Not. You always have the choice to opt in for commercial messages or unsubscribe if you no longer wish to receive them.
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· Cookies & Technologies: We use cookies and similar technologies to enhance your user experience and improve our service quality. Data from these sources is used in line with the purposes outlined above.
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· Third-party Interactions: To ensure a seamless user experience, we might engage third parties for research, platform development, or to obtain technical support. Additionally, we share information with our legal, financial, or accounting advisors for business reasons.
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· Your Control: You're never under an obligation to provide us with information, but some platform features might require it. We always seek your consent when required by data protection laws before using your data for purposes not stated in this policy.

Data Retention

Your personal data is held only as long as required to fulfill our services, or for purposes detailed in this policy. While certain laws might demand we hold some information for fixed periods, once it’s no longer needed, we ensure its secure deletion or de-identification. After our services are ceased, we might retain some data for terms enforcement, fraud prevention, legal disputes, and record-keeping.

‍Requesting Account Deletion:
‍If your account is a personal one (IE. not maintained by an employer or organisation), you may submit a request to delete your Forget Me Not account by contacting our Privacy Officer at privacy@forgetmenot.chat. Please include the following details in your request:            
• Your full name            
• The email address associated with your Forget Me Not account          
• A clear statement that you wish to delete your accountUpon receiving your request, we will verify your identity and confirm the account deletion. We will respond to your request within [insert timeframe, e.g., 30 days] of receipt.

‍Types of Data Deleted:            
• Personal Information: All personal information associated with your account, including your name, email address, and profile information.

How we Share and Disclose Information

We do not share personal information with third parties unless one of the following circumstances apply:
· With your consent: We will share personal information with companies, organisations or individuals outside of Forget Me Not where we have your consent to do so.
· With account administrators (such as your employer): If your account is managed for you by an organisation administrator (such as your employer) then your organisation’s administrator and resellers who provide support to your organisation will have access to your information (including your email and other data). Your account administrator may be able to:
- view statistics regarding your account;
- change your account password;
- suspend or terminate your account access;
- access or retain information stored as part of your account;
- receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request;
- restrict your ability to delete or edit information.

· With third party service providers:
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage or management, web-hosting and server providers, data analytics or reporting providers, finance systems, cyber security providers, testing, research and alert tools, email service providers and payment system operators;
- our existing or potential agents or business partners;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you.
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· We will ensure that any third party processing your information on our behalf does so in compliance with this Policy and applicable law.
· To address fraud, security or technical issues: We will share your personal information with trusted third parties where necessary to detect, prevent or otherwise address fraud, security or technical issues.
· For legal reasons: We may disclose your information if required by applicable law, regulation or as part of any actual or prospective legal process (including if reasonably necessary to enforce applicable Terms of Service or in order to establish, exercise or defend our legal rights). If we receive a request from a regulatory body or law enforcement agency, and if permitted under law, we may disclose certain information to such bodies or agencies.
‍· Merger or acquisition: If we merge with or are acquired by another business, we may share your personal information with the new owners of the business and their advisors. We will continue to ensure the confidentiality of any personal information and give affected users notice (for example, via a message to the email address associated with your account) before personal information is transferred or becomes subject to a different privacy policy.
· Aggregated or De-identified Data: We may use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, or share information publicly to show trends about the general use of our services.

Information Security

We have put in place measures regarding the security of the information we collect and store about you (including through the use of network and database security measures) and will use our reasonable endeavours to protect your personal data from unauthorized access to or unauthorized alteration, disclosure, or destruction.
In particular:We encrypt many of our services using Secure Sockets Layer (SSL) or Transport Layer Security (TLS).
We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We have multiple authentication and access control measures to ensure data is only accessed by authorized personnel.We enforce strong encryption of all data at rest.
However, the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our servers via third-party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Application

Our Privacy Policy applies to all of the services offered by Forget Me Not but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you as resources, sites that may include Forget Me Not services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services.

Enforcement

We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Restrict

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access

You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

External Links

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not designed to appeal to minors. We do not knowingly attempt to solicit or receive any information from anyone under the age of 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately at privacy@forgetmenot.chat.

Changes

We may revise this Privacy Policy from time to time and will post the most current version on our website. If a revision meaningfully reduces your rights or involves a material change to our processing your personal information, we will notify you.

Contact

If you have any enquiries or if you would like to contact us about our processing of your personal information, please contact us by any of the methods below. When you contact us, we will ask you to verify your identity.

Contact name: Privacy officer
Email: privacy@forgetmenot.chat.