Frequently Asked Questions

Obvious Choice offers comprehensive support for implementing Forget Me Not®, including training sessions, communication and change collateral, onboarding assistance, and ongoing technical support. Our team is dedicated to helping you maximise the benefits of microlearning and ensuring a smooth transition for your employees.

Forget Me Not® provides detailed analytics and reporting tools that track learner engagement, progress, and performance. These insights help you measure the impact of your training programs, identify knowledge gaps, and make data-driven decisions on future training investments.

Forget Me Not includes insights embedded into the application. Obvious Choice will also arrange for automated delivery of reports to nominated site managers or their administrators so management at a site level can keep track of learner progress toward mastery.​

If you would like to discuss how Forget Me Not® has met audits with other clients, we can pass on contact details of other clients using the platform for you to set up a chat.

Aggregate analysis into what time of day staff answer their questions is possible and can be offered as a service. Our reporting and analytics engineers can help to make this visible for you.

We have developed four dementia care learning modules.

The grant is also supporting new peer to peer learning functionality. If an employee was struggling with a question like optimising the mealtime experience for a person living with dementia, they could seek the support of a peer or identified expert in dementia care.

Peer to peer learning functionality also enables providers to recognise primary care workers for their expertise and excellent delivery of care to older Australians.

Forget Me Not® supports a 3 – 5-minute continuous upskilling approach during a work shift. Staff can also use Forget Me Not® as a just in time search tool for education and staff information.

The microlesson format (of approximately 5 minutes a day) not only improves learner engagement (by minimising cognitive load) but also provides minimal disruption to workforce rostering, which makes it a convenient, highly accessible, personalised learning approach that will help address staffing pressures.

As part of the communications and change management process for the introduction of Forget Me Not® we must communicate this is a safe place to practice and fail. In fact, it is better to learn from failure using an app rather than failing in front of customers.

For other organisations, we have communicated the critical role of leaders as coaches who use the data to consider who might need more coaching, might need a buddy, or should attend a face-to-face training session.

Microlearning, characterised by delivering content in short, focused bursts, is an effective method for workplace training. It addresses workforce challenges by delivering training on the job, improves employee engagement and increases knowledge retention.

In Australia during the height of the COVID-19 pandemic (2020-2021), a research project  using Forget Me Not® was conducted by the Aged Care Workforce Industry Council to pilot microlearning for aged care workers.Feedback was collected from 73 of 304 active participants through anonymous survey responses as follows:

• 91% agreed or strongly agreed that they liked the microlearning spaced repetition approach to training.
  
• 88% agreed or strongly agreed that they liked doing microlearning on a phone/ portable electronic device.
  
• 82% of survey respondents agreed or strongly agreed with the statement ‘Doing 5 minutes of learning a day was better than doing one long eLearning module’.
  
• 50% said they were able to find time and fit microlearning into their work shift.

Learning is easy with the ability for staff to access learning 5 minutes each day. For a full time worker, a microlearning strategy could deliver 1,045 minutes or 17 hrs of professional development annually.

Forget Me Not® microlearning approach is grounded in evidence. It uses several evidenced based theories including the ‘spacing effect’ and the ‘testing effect’ to embed knowledge to long term memory.

In the Western world, we have been conditioned to think questions are only useful to assess knowledge. Questions are a powerful facilitator of learning

• Help people confirm what they know and don’t know.
  
• Can start the learning process and can be enhanced with other multimedia components like video, audio and images.
• Can include scaffolding for staff who might not feel confident answering a question. Staff can consume a learning resource (watch a video, listen to an audio clip, read a resource) before answering the question.
  

Active learning through questions is far more effective than clicking next, next, next through eLearning screens or watching a video (passive learning). It involves getting answers wrong, finding new information, and creating new.

Using Forget Me Not® employees might not get the answer right on the first try, and that's okay! It helps them get it correct the next time, which improves knowledge recall.​

Microlearning and spaced repetition, which originates from the Harvard Medical School, is clinically proven in several peer reviewed studies to increase knowledge retention in caregivers for improved patient outcomes.

Other benefits include reduced training time and costs to providers, increased learner satisfaction and real-time data and analytics, meaning providers have actionable insights on workforce performance and knowledge and skills gaps.

The article “One-and-Done Is Just Not a Thing” by Tara Roberson-Moore emphasises the importance of ongoing reinforcement in learning and development. It highlights employees forget significant amounts of information shortly after training, necessitating continuous engagement to retain knowledge.

Strategies include spaced repetition, timely reinforcement, and providing on-demand, accessible resources. Effective reinforcement should be thoughtfully planned, leveraging metrics to identify pain points and optimise timing.

Simple, targeted microlearning and practical application of skills help reinforce learning, ensuring information retention and performance improvement over time.

For more details, you can read the full article here.

Microlearning can incorporate various assessment types, including multiple-choice questions, short answer questions, case studies, and scenario-based assessments. These assessments help reinforce learning, measure understanding, and provide feedback to learners.

Microlearning supports diverse learning preferences by offering content in multiple formats, such as text, video, audio, and interactive elements. This variety ensures that learners can choose the format that best suits their preferences, enhancing engagement and retention.

You could upload a RISE module into the Resource Library and then create a few questions linked to the module using the Forget Me Not® Question Authoring engine.

Your team could set mastery to one correct attempt and have staff complete all questions relating to the Articulate RISE eLearning module in 1 sitting rather than apply the spaced repetition approach.

Mastery is configurable. You can set it at one attempt, two correct attempts, three correct attempts, four consecutive correct attempts.

There is no cost for you to add in your own content, and it’s easy to do using the Resource Library administration functionality.

Face to face training could be supported with a follow up Forget Me Not® question series to embed knowledge learned during the workshop and provide further practice opportunities and the chance to revisit key concepts.

This was an important consideration in trialling the microlearning format. While free dementia education exists its duration and delivery format are not free. Attending classroom training takes staff away from caring and increases costs through backfilling shifts and overtime payments.Using the award winning Forget Me Not® app staff get daily microlearning doses directly to their mobile devices.