Building a Skilled Workforce: How Eremea Uses Spaced Repetition to Generate Evidence of Competency

Eremea Home Care Services is pioneering a learning strategy that builds competence, confidence, and capability among care workers. Their evidence-based approach, combines microlearning, spaced repetition and coaching — helping staff achieve mastery in critical skills.

The Evidence Requirements of Strengthened Standard 2.9

Under the Strengthened Quality Standards — particularly Standard 2.9: Human Resource Management — aged care providers are required to prove that their workforce is:

• skilled

• competent

• supported

• continuously improving

and that training is evaluated for its effectiveness (Clause 2.9.6).

Traditional training approaches, such as one-off workshops and long eLearning modules will not meet these requirements alone because they don’t generate evidence of competency. They produce attendance records or completion scores — leaving providers vulnerable during audits.

Instead of a ‘sheep dip’ approach, Eremea implemented a practical, measurable, and continuous method for developing staff that aligns with day-to-day care and the requirements of Standard 2.9: Human Resource Management.  

Why Spaced Repetition generates better evidence for Standard 2.9

Forget Me Not® supports providers to meet Standard 2.9 in ways traditional eLearning cannot.
Key advantages include:

1. Learning in the flow of care

Microlearning fits naturally into daily routines, supporting ongoing development instead of one-off training events.

2. Continuous reinforcement

Spaced repetition ensures knowledge sticks by providing repeated practice opportunities until the skill or knowledge is mastered — addressing a core expectation of the strengthened standards.  

3. Demonstrable evidence of competence

Forget Me Not® generates detailed reports showing:

• what each worker knows

• where they lack competence

• how their capability improves over time

This provides auditors with evidence, not just a record that someone has completed training.

4. Cost-effective compared to eLearning

The eLearning model:

• Takes staff off the floor

• Often requires staff to complete modules outside work hours

• Can cost up to $4,000 per hour of content to deliver to just 100 staff

• Requires backfilling or rostering adjustments

Forget Me Not® microlearning instead:

• Keeps staff on the floor with 5-minute learning bursts

• Removes the need for after-hours learning

• Reduces training costs through low-content overheads and scalable delivery

• Avoids rostering disruption because learning embeds naturally into daily routines

Providers get better outcomes at a fraction of the time and cost.

Microlearning in the Flow of Care: Eremea’s Solution with Forget Me Not®

To meet modern workforce demands and comply with Standard 2.9, Eremea implemented Forget Me Not®, a microlearning platform using the science of spaced repetition. This enables workers to learn in short sessions (about five minutes) without stepping away from client care, embedding learning directly into the flow of care.

This model strengthens competence across key areas such as:

• Person-centred and rights-based care

• Culturally safe and trauma-aware practice

• Dementia care

• Emergency response

• Code of Conduct and SIRS

• Strengthened Quality Standards

“Forget Me Not® helps us tailor learning to each worker’s needs—asking questions first and delivering content second.”
— Renee Poon, Eremea Home Care Services

By embedding microlearning into everyday routines, Eremea ensures training stays relevant, targeted, and aligned with real practice — a core expectation of Standard 2.9.

Measurable Training Impact: Confidence and Competence

Eremea’s microlearning-driven approach has strengthened workforce capability by:

• Increasing knowledge retention and practical application

• Building measurable competence and confidence

• Improving care outcomes and compliance

• Producing clear, trackable learning evidence for audits

Forget Me Not®’s reporting gives leadership visibility across the whole workforce — making it easier to meet Standard 2.9’s expectations for effective learning systems.

What’s Next: Competency Assessment in Forget Me Not®

Eremea is preparing to adopt Forget Me Not’s upcoming competency assessment feature, which will automate their paper-based assessments and give better visibility of workforce capability.

This means:

• proof of competence

• less paperwork

• fewer manual audits

• faster identification of risk areas

A powerful asset for meeting the strengthened standards.

Setting a New Benchmark in Aged Care Workforce Development

Eremea’s recognition at the AITD Awards demonstrates the sector-wide impact of innovative, continuous learning strategies. By embedding evidence-based microlearning into everyday routines — and focusing on competence development — they are setting a new standard for workforce capability in aged care.

Their partnership with Forget Me Not® shows how microlearning and in-the-flow training can transform staff confidence, capability, and care outcomes.

Get Started with Forget Me Not®

If you're exploring ways to strengthen your aged care workforce through microlearning, continuous learning, and competency-based development, get in touch for a demo. Discover how Forget Me Not® can help you build a more confident, competent, and compliant workforce.